Manager, Customer Success Management

Department: Customer Success Management

Req ID: R32791

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Manager, Customer Success Management

  • Remote, Florida, United States
  • Remote, Massachusetts, United States
  • Remote, Texas, United States
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Position Overview

Citrix Systems is seeking a customer experience leader to lead a team of Customer Success Managers supporting accounts for a given area. You will play a critical role in accelerating Citrix’s growth by enabling customers to adopt our technology and realize business value through our lifecycle framework.

Responsibilities

  • Lead a team of high-performing Customer Success Managers (CSMs) supporting Citrix subscription customers across the Americas.
  • Performs ongoing analysis of customer lifecycle and take the vital measures to increase engagement and impact.
  • Drive customer success outcomes: onboarding, adoption, risk mitigation, removing obstacles and roadblocks, retention, and expansion.
  • Serves as part of extended leadership team working with peers to increase efforts of our customer success program. Hires, onboard, and provides ongoing training, coaching, and mentoring for all team members including development and tracking of key performance indicators.
  • Growing revenue through partnership with sales to achieve expansion, cross sell & usage targets.
  • Train channel partners, field sales, customers, and other stakeholders on features and benefits of support offerings to execute against Citrix strategy.
  • This individual will tackle additional strategic leadership roles associated with customer success, subscription sales, renewal sales, and serves as the subject matter expert on the process and best practices of the customer success business for the Geo.
  • Mentors cross-functionally on the subscription engagement motion and works with stakeholders and GEO management to develop new infrastructure around customer success and renewal sales.

Qualifications (Knowledge, Skills, Abilities)

  • High degree of motivation and professionalism.
  • Organizational and project management skills.
  • Leadership, coaching, mentoring, and team building skills.
  • Possesses high level sales and product solution knowledge and a solid understanding of Citrix competitive domain and technologies.
  • Outstanding oral, written, and presentation skills.
  • Demonstrated desire for continuous learning and improvement.
  • Strong empathy for customers AND passion for revenue and growth.
  • Knowledge of Microsoft Office Suite, CRM, and opportunity management systems, preferably Salesforce.com.
  • Ability to travel within US and to Canada and Latin America

Basic Qualifications

  • Bachelor’s degree or equivalent is preferred
  • 4-6 years’ experience in Customer Success, Sales, Support, or equivalent is required.
  • 5 years’ experience managing/leading teams is highly preferred.
  • 8 years’ experience in technology is required.
  • Demonstrated ability to manage a high volume of activities with varying priorities.
  • Experience with Citrix technology is preferred.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Functional Area:


 

Customer Success Management


What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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