Renewals Sales Specialist

Req ID: R30372

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Renewals Sales Specialist

  • Ft Lauderdale, Florida, United States
  • Raleigh, North Carolina, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You as a Renewals Sales Specialist will sell Citrix Subscription Advantage (SA), Appliance Maintenance, and Hardware Warranty renewal contracts and prospects for cross-sell and up-sell product and service opportunities. You will be responsible for proactively calling, following up, managing, and closing all assigned account renewal opportunities and business relationships in pursuit of an assigned revenue quota. Provides routine analytical and administrative support for customers, partners, and internal sales teams; such as troubleshooting license activation issues using scripts and defined procedures to determine appropriate action

Overview and Summary

  • Assists customers with membership renewals as well as partners in opportunity development for membership renewals
  • Documents and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfaction
  • Generates and analyzes licensing reports to maximize revenue associated with Subscription Advantage products, promotions and new product opportunities.
  • Processes Subscription Advantage, Appliance Maintenance, and Hardware Warranty contract sales for current and expired customers.
  • Generates all quotes necessary for Subscription Advantage, Appliance Maintenance, and Hardware Warranty sales opportunities.
  • Provides internal customer service to all Sales department teams regarding Subscription Advantage sales and opportunities and cross-sell and up-sell opportunities.
  • Utilizes CRM system and all necessary applications to manage and optimize sales all opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities.
  • Prioritizes workload in order to meet all KPIs, goals and objectives.

Role and Responsibilities

  • You will need excellent communication and phone skills with strong sales and relationship building skills.
  • You will need the ability to assess customer information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
  • Have knowledge of commonly-used concepts, practices, and procedures within support field
  • You must be able to work under and meet monthly, quarterly and annual quota requirements.
  • You must have an effective and professional demeanor in conducting telephone sales with executive level customers.
  • You must be flexible, dependable and have a willingness to learn, excel and master their position as well as assist where and when needed.

Basic Requirements

  • 1+ years sales/ telesales and experience working with enterprise level customers
  • Does not require advanced education and requires no prior experience

Preferred Requirements

  • AA degree or equivalent preferred
  • IT environment experience preferred.
  • Experience with Vantive CRM, SAP, Citrix Subscription Advantage, software licensing programs, Salesforce, and MS Office preferred.

Functional Area:


Inside Sales Rep (ISR) - Renewals

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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