Sales Services Relationship Manager DACH - Remote

Req ID: R29665

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Sales Services Relationship Manager DACH - Remote

  • Remote, Berlin, Germany
  • Remote, Dresden, Germany
  • Remote, Frankfurt, Germany
  • Remote, Garbsen, Germany
  • Remote, Halle, Germany
  • Remote, Neunkirchen, Germany
  • Remote, Rheine, Germany
  • Remote, Sachsenheim, Germany
  • Remote, Stuttgart, Germany
  • Remote, Weimar, Germany
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Sitting in the Customer Success department the Services Relationship Manager (SRM) develops and runs all direct and indirect selling activities within for all Consulting, Support and Education Services offerings. Works with the Citrix sales team, prospects, and customers to increase Citrix services market share and revenue. Responsible for achieving or exceeding assigned revenue targets within an assigned geographical territory, typically selling to enterprise accounts.

Primary Duties / Responsibilities

  • Develops and manages accounts within an assigned territory to increase Premium Support, Citrix Consulting and Education revenue.

  • Uses a “medium-to-long range” planning horizon on DACH sales strategy, ensuring that day-to-day tasks are being carried out effectively, while anticipating and planning for long-term growth.

  • Identifies new revenue generating opportunities and programs by using internal resources including Marketing, Technical Relationship Managers, Consulting, Account Managers and Enterprise Relationship Managers.

  • Collaborates with Citrix Sales to use Citrix Consulting resources and services offerings in the most appropriate fashion to support large/strategic product sales opportunities.

  • Manages and builds Consulting and Education sales pipeline and accurately forecast quarterly revenues using salesforce.com. Enhances attach rates of Consulting and Education offerings in Enterprise accounts.

  • Responsible for all aspects of the sale from pricing negotiations to contract development.

  • Works with Citrix Sales, Citrix Presales, CSA and SI partners and others to qualify, manage and close Consulting opportunities.

  • Collaborates with technical trainers to define custom training requirement, adapts supporting training materials and ensure successful course delivery.

  • Called upon as an “expert” in the company and in the field. Understand the client’s overall business to ensure successful implementation of Citrix products and technologies through consulting services and education courses.

  • Coordinates an compiles Statements of Work partnering with Citrix Consulting.

  • Called upon in the development of new business opportunities for follow on work.

  • Presents Consulting and Education offerings, new products, forecast and attainments at regional Quarterly Business Review.

  • Develops and delivers Consulting and Education presentations at Executive Briefings, and client sites.

  • Schedules and conducts quarterly account reviews with Enterprise Relationship Managers to identify Consulting and Education opportunities.

  • Demonstrates high “Speed of Delivery” – being able to rapidly develop documentation, standards, and other deliverables for which they are responsible.

Qualifications (Knowledge, Skills, Abilities)

  • Strong expertise in sales techniques and processes including the ability to understand customer needs, overcoming objections, return on investment analysis, closing the sale through appropriate procurement vehicle.

  • Possesses high level of specialized sales and solution-selling approach. Orchestrate internal and external resources to provide high quality services proposals.

  • Advanced knowledge of Consulting and Education principles, Citrix products and technologies and demonstrates the ability to appropriately apply Citrix products, consulting methodology and technologies to assist the customer in achieving its business goals.

  • Strong ability to motivate, train and conduct seminars to drive mind share within partner community to increase Citrix revenues within assigned territory.

  • Excellent oral and written communications skills, as well as excellent presentation skills.

  • Strong work ethic, attitude and follow through ability.

  • Ability to travel within assigned territory and other locations including Corporate HQ.

  • Manages cross-functional relationships through collaboration and strengthen partnerships with senior decision makers within Enterprise accounts.

  • Consistent track record selling consulting services in software and/or hardware industry.

  • Ability to gather requirements and communicate solutions effectively with individuals in C-level positions and diverse business and technical roles.

  • Strong leadership, decision-making and problem solving skills.

  • Creative approach to solving business needs and reaching team objectives in a fast pace environment.

  • Sales Pipeline Management.

Requirements (Education, Certification, Training, and Experience)

  • Bachelor’s degree or equivalent experience.

  • 5 years prior in consulting services sales experience in a high-tech environment in a direct/indirect procurement environment with a demonstrated track record of success in driving customer adoption of technology.

  • Extensive account management experience, preferably with experience handling accounts in the Enterprise segment.

  • Ability to travel extensively within assigned territory and other locations including Corporate headquarters.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Functional Area:

Services Relationship Manager (SRM)


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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