Senior Customer Success Engineer

Department: Customer Success Management

Req ID: R31419

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Senior Customer Success Engineer

  • Remote, Ireland
  • Dublin, Ireland
  • London, United Kingdom
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

As a Customer Success Engineer, you will provide our Citrix Cloud customers with the guidance to help accelerate customers on their cloud journey. Our Customer Success team is responsible for the successful management of all the Cloud Services products, including Citrix DaaS, Citrix Application Delivery and Security service, Citrix Secure Private Access, and Citrix Content Collaboration. In this role, you will guide our customers along this journey, and work with other Citrix resources as the Citrix technical expert.

 Customer Success Engineer Job Responsibilities:

  • Be the Citrix Domain Expert supporting customer's design and implementation plans.

  • Accelerate the transition of traditional on-premises product deployments to Citrix Cloud products, driving quickest possible time to use & active usage within subscription product entitlements, while also identifying growth opportunities.

  • Establish relationships and engages with the technical personnel to develop an extensive understanding of customer business environments to proactively communicate customer expansion opportunities or potential retention risks to Customer Success Manager and account teams.

  • Provide service expertise and work collaboratively across teams with subject experts (Business Systems, Engineering) to transform the customer vision.

  • Work on issues that impact design success or address future concepts, products or technologies.

  • Work with key partners to become their trusted advisor with regards to Citrix Solutions and standard methodologies.

  • Conduct product demonstrations and technical presentations remotely or at customer locations/Citrix facilities on Citrix products value proposition.

Basic Qualifications:

  • Administrate cloud environments and can speak to the value of cloud services

  • Product technical skills: Citrix Apps, Citrix Desktops, Windows Server 2008R2, 2012R2, 2016

  • Ancillary technical skill: Hypervisors (Citrix Hypervisor & VMware vSphere), DNS, Routing, DHCP, Firewall/Proxy, Application Delivery Controller & Load Balancing Experience, Enterprise Design, D/R, Backup and Recovery, Cloud Service Providers AWS & Azure, SAML protocol, Access and Identity Management, Citrix Workspace App. Familiarity with product API endpoints and scripting, including PoSH, Active Directory Domain Services, Computer Object and User Object administration, systems administration, GPO, Certificates, web traffic protocols and ports.

You're a great self-starter who embraces learning opportunities , can provide training for others, conduct seminars, demo's, and whiteboards in front of customers or partners.

  • Excellent oral and written communications skills, as well as excellent presentation skills.         

  • Able to articulate and understand the customer strategy and Citrix solution strategy to a technical level of detail for their area of focus.

  • Possesses high level of specialised/hands-on Citrix Apps and Desktop on-premises and Cloud Service product knowledge and value.

  • Ability to effectively run and implement technical projects across multiple customer engagements in a customer facing capacity.

  • Bachelor’s degree in a technical domain, including but not limited to: Computer Science, Engineering, IT, or affiliated domain or professional work experience equivalents.

  • Ability to travel within assigned territory and other locations approximately 10% of time.

Preferred Experience or Certifications

  • CCA-V, CCP-V, CCE-V or industry equivalent virtualization certifications or equivalent work experience.

  • CCP-N, or industry equivalent certifications or equivalent work experience.

  • 2-4 years in a high-tech, customer facing role (professional services, engineering, systems administration, sales engineering or consulting).

Functional Area:

Customer Success Management


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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