Senior. UX Researcher

Department: Product Design

Req ID: R31889

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Senior. UX Researcher

  • Andhra Pradesh, India
  • Bangalore, India
  • Delhi, India
  • Mumbai, India
  • Bangalore, Karnataka, India
  • Hyderabad, Telangana, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You're excited about this role because you'll: 

  • Offer research solutions that considers the business goals, broader product strategy, and company visions. 

  • Serve as a subject matter expert on user research, educating stakeholders on why and how research decisions are made 

  • Collaboratively work throughout the product lifecycle with teammates and stakeholders to problem solve and offer solutions 

  • Help identify research education opportunities for the UX org or cross-functional partners. 

  • Actively contribute to the UX research team's strategy, process, and culture 

  • Lead research initiatives with other researchers and cross-functional partners for product features.Research projects are a mix of problem and solution validation, as well as qualitative and quantitative strategies. 

  • Facilitate studies, synthesize findings, and share recommendations peers, designers, and other stakeholders 

  • (When safe to do so) occasionally travel to conferences or customer sites to conduct research 

  • ·Mentor other researchers and designers  

We're excited about you because you: 

  • Find complex domains and ecosystems a fun challenge and love trying to simplify the user's experience 

  • Have a knack for translating business strategy and goals into how we can approach research projects 

  • ·Enjoy interacting with our current and potential customers and running remote sessions comes naturally to you 

  • ·Advocate for user-centered design and enjoy teaching others about different research methods, including when, how, and why to use them. 

  • Know how to apply a range of research methods and know when to balance between running scrappy or with more rigor. 

  • Find yourself staying current on methods and industry trends and are excited to share info and try things out. 

  • Proactively anticipate issues, communicate, and provide solutions for them

  • Can effectively prioritize work when juggling multiple projects and stakeholders 

  • Love educating and mentoring others about research and strategic research approaches 

  • Identify ways to improve team efficiencies (e.g., processes, tools, methods, and so on) 

  • Have a bachelor’s or master's degree in human computer interaction, design, cognitive science, psychology, information science, computer science, or another UX-related field. 

  • Have 8+ years of experience with the user-centered design process including research methods and techniques and across multiple products and platforms (e.g., web, mobile, desktop apps) 

  • Have 5+ year experience with the business workflows domain or product space - and a portfolio that reflects this (including qualitative and quantitative analysis, test methods, impacts, and outcomes) 

  • Are familiar with B2B/B2C SaaS or enterprise experiences. (This isn't required, but nice to have.) 

 

When applying, include ( the following: 

  • Your resume 
  • Your portfolio or a link to it – and the password! 
  • A cover letter describing why you’re interested in the role and how you’ve demonstrated these qualities in your previous experience 

Functional Area:

Product Design


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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