Software Engineer - Cloud Reliability Engineer

Req ID: R34500

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Software Engineer - Cloud Reliability Engineer

  • Bangalore, India
  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Citrix is rapidly developing and expanding its portfolio of large-scale cloud applications across all product lines, including app/desktop virtualization, networking, and content collaboration. These applications must deliver enterprise-grade performance, reliability, and integration while leveraging consumer internet economies of scale in multiple clouds (and in hybrid scenarios that reach behind the enterprise firewall). This requires excellent architecture and dev-ops process in software development, operations, and cloud reliability engineering.

Citrix believes that Operations efforts are an Engineering problem, not a human problem. We are looking for talented engineers to help us build an autonomous cloud capable of reliably serving 1 billion users. Gone are the days of logging onto a machine to fix or troubleshoot it. That simply does not scale in large cloud environments. Instead, we build autonomy into our products, tools, and environments to do Operations for us. Engineering a solution that can withstand failure and scaling challenges is paramount to our success. Every Cloud Platform Engineer in Reliability Platform Governance Engineering (RPG) is responsible for the Security, Availability, Performance, Compliance, and Cost of Citrix cloud services. You will be part of a distributed team responsible for the Platform Health and Performance Monitoring on a 24x7 basis , doing 8-hour shifts.

We need you to

  • Develop software with one or more languages (C#, Java, Python, Go, Node.js)
  • Experience with one or more cloud providers (AWS, Azure, GCP) or in large-scale SaaS on any platform
  • Understand when to build new or leverage/enhance an existing solution to solve a challenge.
  • Develop a wide range of skills, including some of the following:
  • Health – Providing metrics, analytics, and observability in cloud systems
    • Application Hosting – Common patterns to host applications (Kubernetes, Docker, FaaS)
    • Networking – Security and connectivity between, into, and out of cloud services
    • Delivery – Deliver cloud applications and resources reliably and without downtime
    • Databases – Selecting and leveraging different database types and libraries
    • Provide common solutions to multiple teams by identifying and addressing patterns in infrastructure and applications
    • Evangelize and contribute to best practices in library usage and end-to-end architecture
    • Work with other development teams to design scalable, robust systems using cloud native architecture principles
    • Have exposure to systems or applications at scale
    • Proficiency in both Windows and Linux Operating systems security and troubleshooting

About you

  • You are a Cloud Engineer who understands how to apply engineering principles to operations.
  • You have experience managing or developing a multi-tenanted SaaS.
  • You are well versed in a number of technologies and welcome new tools and techniques.
  • You work in conjunction with fellow developers and operations members to come to the best possible solution.
  • You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale.
  • You work to provide hands-on technical expertise to design, deploy, secure and optimize Cloud services.

You will be successful in this role if you

  • Enjoy working with a large variety of services and technologies
  • Work as a team to solve problems together, minimizing your time being a lone wolf
  • Not get caught up on specific tools and techniques, and instead focus on solving real-world challenges
  • Tinker with new technologies as they become available to keep appraised of the industry
  • Consider yourself just lazy enough to build tooling to perform redundant tasks rather than performing a series of manual tasks
  • Enjoy pushing scalability to the limit with high throughput services
  • Design solutions with failure in mind to ensure reliability
  • Strive towards implementation and iteration rather than over-analyzing a problem
  • Like looking through metrics and logs as if it were a treasure hunt
  • Avoid logging into servers directly and prefer automation and aggregation for management
  • Strive to be a responsible enabler rather than a "gate"

Bonus points for

  • Being active in the Open Source community by leading, evangelizing, or contributing to projects
  • You have experience providing hands-on technical expertise to design, deploy, secure and optimize Cloud services
  • Experience with container technologies: Kubernetes, Docker
  • Experience with CI/CD Tooling ,Pipelines and Release strategies ( Jenkins/Teamcity )
  • Experience in Powershell, Ansible, Terraform , Linux shell scripting

Functional Area:

Cloud Ops


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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