Staff Security Operations Engineer - Tools Administration

Department: IT Systems Engineering

Req ID: R31759

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Staff Security Operations Engineer - Tools Administration

  • Bangalore, Karnataka, India
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are a Tools administration and scripting engineer with 6-8 years of experience performing operations and administration of security and asset management tools production systems. You have experience in handling large asset base of corporation.  You have strong knowledge in securing systems through deploying configurations and fixing vulnerabilities in Microsoft Azure, Windows and UNIX servers and AWS cloud based environments through Automation.

You have good written and oral communication skills in English language, presentation skills and experience in dealing with global teams.

If you want to be part of a growing business, have a strong interest in learning new technologies and implementing innovative solutions to business challenges, and are passionate about winning, get in touch with us to explore the exciting opportunity at Citrix.

Position Overview

This position is part of shared services team responsible for securing cross functional IT infrastructure. This team is responsible for Business Systems, End user devices, Network devices and other production environments within Citrix.  This is an individual contributor role with responsibility of automating process and ensure successful securing of all systems at Citrix.

The ideal candidate needs to have 6-8 years of experience in Asset Management and security tools administration such as Tanium, CloudAware, SCCM, Service Now, Netbrain, Solar Winds, Rack tables, Flexera, IPAM and dcTrack, etc.  You must be a master of Tanium.

Experienced in scripting (e.g. bash, PowerShell, VBScript, Python) and automation tools Ansible and Chef will be advantageous.

Platform knowledge of Microsoft server, AD, Azure, Linux, and Network are required. Experience in administration of Azure, AWS and Google cloud based compute devices using CLI and tooling via API will be plus.

Roles and Responsibilities

  • Map the landscape of Citrix assets. Deploy, operationalize, and extend all the modules of Tanium Platform.
  • Implementation, administration of tools for hardware and software asset management.   
  • Build automation platform using Service Now as ticketing platform for asset management, securing and configuration of assets on demand.
  • Assess existing asset management and configuration management and patching methods.  Automate the entire process according to policies.
  • Ensure all systems are up to date with the security policies and vulnerability fixing.  Create and Report Dashboards.
  • Perform emergency role outs and reverts as and when required. Perform post activity analysis.
  • Must have a security and automation mindset. Experienced in handling Data Center environments as well as End user computing devices.
  • Participate in a 24x7 on-call rotation. Work in different shift timings as required.
  • Interact with the Global Security Architecture team, Operations team and other IT departments and functions. 
  • Ensure all Metrics of the department are achieved. SLA/SLO’s are achieved as committed.
  • Experience with enterprise wide reporting.
  • Represent team in Change Management and other ITIL functions.

Basic Qualifications

  • Requires deep knowledge of job area obtained through advanced education combined with experience.
  • Viewed as having a specialty within discipline.
  • Requires a University Degree or equivalent experience and minimum 6 years of prior relevant experience; or Master’s degree with 4 years; or PhD with 2 years of experience.
  • Track record of driving projects from idea to implementation and scaling operations.
  • Experience in End point management, securing Assets & patching platforms. Particularly Tanium and all of its modules. (Tanium Asset, Patch, Deploy, Discover, Map, Performance, Comply, Enforce, etc.)
  • Experience in Implementing, administering and operationally managing Unified end point and security management tools such as SCCM, CloudAware, Service Now, Netbrain, Citrix End point management Solar Winds, Rack tables, Flexera, IPAM and dcTrack, Qualys etc.  
  • Knowledge of enterprise software solutions such as Service NOW and Jira.
  • Experience with enterprise-wide reporting through SQL and PowerBI.
  • Experienced working in Safe Agile methodology and using Atlassian tools such as Confluence.
  • Experience in automation of server installs, procedures and cloud resources. Experience working in public cloud environments (Azure, AWS and GCP) including account management, patching and configuration of cloud resources.
  • Experience in scripting for UNIX, Windows, Network and Storage systems. Chef, Powershell, Python and Perl scripting experience will preferred.
  • Experience with scripting/coding languages (PowerShell, Batch, Visual Basic) including the development and execution of PowerShell scripts to automate IT tasks and processes
  • Experience with the following cloud & virtualization technologies are preferred: Microsoft Azure, Amazon AWS, Google GCP, Hyper-V Virtualization and Citrix.
  • Experience with Microsoft Server 2012 through Server 2019- OS installation/configuration
  • Experience with Windows failover clustering, file services, DFS (2012/2016/2019)
  • Experience with security monitoring tools, incident management tools, orchestration, automation, logging platforms, and application performance tools such as Defender ATP, Splunk, etc.
  • Experience with security frameworks such as NIST Cybersecurity Framework, Microsoft Secure Development Lifecycle, and, Center for Internet Security Framework
  • Knowledge of TCP/IP, routing, switching, and networking technologies
  • Experience in Citrix products (NetScaler, XenApp, XenDesktop, XenMobile) desirable.
  • Ability to communicate technical and security-related concepts to a focused audience of technical and non-technical employees.
  • CISSP or GIAC certifications desirable. Safe Agile, ITIL and PMP certifications preferred.

Functional Area:

IT Systems Engineering


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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