Staff Software Engineer, ADC Team (Remote)

Req ID: R33563

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Staff Software Engineer, ADC Team (Remote)

  • Remote, United States
  • Santa Clara, California, United States
  • Full_time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

You are a Staff Software Engineer who loves working on a product that is used by over 40000+ customers and in variety of complex real world deployments. You look at a complex product holistically and accept challenges to solving our customers’ technical issues that arise from these complex deployments, and move them forward to resolution. You have a never ending zeal for learning new technologies, deployments, use cases in an ever changing world. You excel at troubleshooting complex problems from customers’ systems and providing fixes as needed. You have a keen interest in insights and patterns from these deployments and are always in the lookout for improving the product and different processes. You possess a multitasking ability to work on different features within the product. You have experience in systems software development and sustenance, in networking domain including TCP/IP, clustering, High Availability systems etc.

Position Overview:

The Staff Engineer is part of ADC Engineering team and responsible for working on incoming customer issues from customer deployments, and take them forward to resolution. The engineer focuses on in-depth problem analysis of some of the Citrix ADC product features and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues. The Software Engineer II will be  working closely with other Engineering groups and with close collaboration, look to improving the product and processes with insights from the incoming issues.

Role Responsibilities:

  • Troubleshoot, diagnose the incoming customer issues and take care of fixes in the code as needed
  • Enhance the product, features and design and implement tools to improve the quality, reliability and maintainability of the product. 
  • Understand the deployments of customers, gather insights and patterns from the incoming issues and help incorporate them in internal setups
  • Participate in design and implementation of  tools related to data mining of data, that will aid in faster troubleshooting

Basic Qualifications :

  • BS in Computer Science or related field, MS preferred·         
  • 8+ years of development experience in C and UNIX systems (or similar variants like Linux, FreeBSD) internals required·         
  • 4+ years of development experience with TCP/IP protocols required·         
  • Strong knowledge of server load balancers, clustering, virtualization, high availability and cloud computing 
  • Solid understanding of cloud computing platforms like AWS and Azure. 
  • Familiarity with SSL VPN, and authentication protocols like LDAP, RADUIS, Kerberos, scripting languages - Shell scripts, Perl, Python etc.·         
  • Strong system level analytical and troubleshooting skills required·         
  • Good written and verbal communication skills·        
  • Ability to work in teams, spread across different countries      .    

Functional Area:

Software Development

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits
We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Education assistance
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.

At Citrix, our employees perform extraordinary acts of creativity and service every day. We provide benefits and rewards that meet the diverse needs of our employees by offering competitive compensation, comprehensive benefits, and equitable rewards opportunities for all employees. In the state of Colorado, the salary for this role generally ranges from $143,600 -$179,500 but may vary depending on your qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of this range. Certain roles are eligible for additional rewards, including annual bonus, sales incentives, and/or stock depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Citrix and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, employee stock purchase program (ESPP), and education assistance program, among others.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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