Technical Support Engineer(2023 Campus Recruiting)

Department: Tech Support

Req ID: R34781

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Technical Support Engineer(2023 Campus Recruiting)

  • Nanjing, Jiangsu, China
  • Full time

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

  • You’re an exceptional, enthusiastic, university student working toward your degree.
  • You have a passion for technology and a can-do positive, proactive attitude.
  • Your strong desire to learn and develop is in addition to your strong written & verbal communication skills.
  • You're good at Windows, Linux, or networking skills and also eager to learn about virtualization.
  • As a junior-mid level support engineer, you will provide technical support to customers who are working to implement Citrix products.

Position Overview 

  • You will be responsible for providing technical assistance to customers Citrix Cloud, Workspace, ADC, Virtual Desktop/APP,etc
  • You will be focusing on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. 

Responsibilities 

  • Communicate with customers via telephone or email regarding technical problems identified in Citrix products, managing the customer’s service request until the issue is resolved.
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Attention to detail is very important as you will be required to work on our customer's production systems as part of the troubleshooting process.
  • Provides technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email, and/or remote access.
  • Performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management.
  • Achieves and maintains targeted call statistics such as the number of calls answered, the number of cases closed, or issues resolved, along with other established goals.
  • Publishes articles on relatively straightforward technical support issues in Citrix's online knowledgebase
  • Documents cases, recommendations, and resolutions clearly in the CRM system.

Basic Qualifications

At least strong in one of the following technical areas and professional communication

  • Windows skillset - Windows server and workstation operating systems.  Active Directory, Group Policy, CPU/Memory/Disk performance tuning, and problem troubleshooting.
  • Linux skillset - DNS, file systems, daemons, network configuration, run levels (it’s all about the shell and NOT the GUI).
  • Networking skillset – TCP and other most popular protocols, security, load balance, network sniffer analysis.
  • Understand customers and good service sense. 
  • Fluent in Chinese and English

Preferred Qualifications

  • Coding experience and skill is a strong plus
  • Database
  • Storage  (SAN/NAS, Raid)
  • Virtualization  products and concepts
  • Certificates of Microsoft, Cisco, Citrix, Red Hat, or any other industry certification
  • Good communication in Japanese or Korean is a strong plus

Functional Area:

Tech Support


What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process. 

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within. 

The Benefits

We offer a competitive total rewards package* that includes:

  • 18 weeks of paid parental leave
  • Health and wellness benefits
  • Employee assistance program
  • Retirement benefits
  • Time off and absence programs
  • Professional development and mentorship opportunities
  • Paid volunteer time and charitable matching of employee donations
  • Employee resource groups
  • And more!

**Please note that benefits may vary based on location.


Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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